LoopholeLoophole

Privacy Policy

Transparency matters. Here’s how we handle the information you share with us.

Effective date: November 4, 2025

Loophole (owned and operated by [Your Legal Entity Name]) ("Loophole," "we," "us") describes below how we collect, use, and share personal information when you use the Loophole desktop application and website at www.getloophole.com (the "Services").

Core commitments

  • Screenshots are never saved.
  • We do not log any screen content.
  • User chats (your queries) may be logged for debugging.
  • Meeting transcripts may be logged to power transcript features but are not used for AI training.

1) Information we collect

Account & contact information

  • Name, email address, password (hashed), and settings you provide when creating an account.

  • Subscription status, plan, and billing metadata from our payment processor (we do not store full payment card numbers).

Service usage

  • Chats/prompts you submit may be logged for debugging and support.

  • Meeting transcripts (if you enable transcription) may be temporarily stored to provide transcription features and quality assurance. They are not used for AI model training.

  • Basic device and app telemetry (e.g., app version, OS, performance metrics, crash logs).

Screen data

  • Loophole can read your screen to function. We do not log or save any screen content. Screenshots are never saved. Limited, transient processing may occur in memory to deliver your requested action. If you enable features that send snippets to cloud AI models to fulfill your request, that content is transmitted only as necessary for that request and is not saved by Loophole.

Website data

  • Standard web logs (IP address, browser type, referring/exit pages, timestamps).

  • Cookies/SDKs for core functionality, analytics, and remembering preferences. You can control cookies via your browser.

2) How we use information

We use personal information to:

  • Provide, maintain, and secure the Services; process your requests and actions; and operate core features.

  • Debug and support (including investigation of outages, abuse, and bugs).

  • Communicate about updates, security notices, and transactional messages.

  • Enforce our Terms and comply with legal obligations.

  • (If you opt in) send product tips or marketing communications, which you can opt out of anytime.

We do not use meeting transcripts for AI training. We may use aggregated or de-identified information to analyze performance and improve the Services.

3) AI and third-party processing

To generate responses and perform actions you request, Loophole may route data to third-party AI providers, including OpenAI, XAI, and Anthropic. We share only what is necessary to fulfill your request. These providers process data under their terms and privacy policies. We also use service providers for infrastructure, analytics, crash reporting, customer support, and payments (e.g., a PCI-DSS compliant payment processor). We require providers to protect your information and use it only as instructed.

4) Data retention

  • Chats/prompts: retained only as needed for debugging and service operation.

  • Meeting transcripts: retained only as needed to provide transcription features and quality assurance.

  • Account data: retained while your account is active and as required by law (e.g., tax/audit).

    You may request deletion at any time (see Section 7). Where deletion is requested, we will delete or de-identify applicable records within a reasonable period (typically within 30 days), except where we must retain them by law or for legitimate business purposes (e.g., fraud prevention).

5) Your choices

  • Account & profile. You can access, correct, or delete certain information in your account settings.

  • Communications. Opt out of marketing emails via the unsubscribe link.

  • Cookies. Control cookies through browser settings; blocking some cookies may affect functionality.

  • Connected accounts. You can disconnect integrations in settings; doing so may limit features.

6) Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact info@getloophole.com.

7) Data subject rights (EEA/UK and similar jurisdictions)

Where applicable law provides, you may request access, correction, deletion, restriction, objection, or portability of your personal information. You also have the right to lodge a complaint with your local supervisory authority. We may request information to verify your identity before fulfilling a request. Contact: info@getloophole.com.

8) International transfers

We may process and store information in countries outside your own (including the United States). Where required, we use appropriate safeguards such as the EU Standard Contractual Clauses for transfers of personal data.

9) Security

We use administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, and monitoring). No method of transmission or storage is 100% secure.

10) Sharing of information

We share information with:

  • Service providers that help us deliver functionality (hosting, AI processing, analytics, crash reporting, payments, support).

  • Legal/disclosure recipients where required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale.

    We do not sell personal information.

11) Do Not Track / Global Privacy Control

Our website does not respond to Do Not Track signals. Where legally required, we will honor Global Privacy Control for applicable jurisdictions.

12) State-specific disclosures (e.g., California)

If you are a resident of California or another U.S. state with privacy rights, you may have additional rights to know, delete, correct, opt-out of "sales"/"sharing" (as defined by law), and limit the use of sensitive information. We do not "sell" personal information as defined by the CCPA/CPRA. You can exercise rights by contacting info@getloophole.com.

13) Changes to this Policy

We may update this Policy. If changes are material, we'll provide reasonable notice (e.g., in-app notice or email). The updated Policy will be effective when posted.

14) Contact us

Questions or requests: info@getloophole.com

Website: www.getloophole.com